Free checklist · for clinics

7 places clinics lose patients online — and how to plug each.

Tick through your own clinic. Each leak comes with a fix you can start on this week.

Leak 1
Slow or after-hours replies
The leak: Patients enquire in the evening or between appointments. The first clinic to reply usually wins them, and by morning they've booked elsewhere.
Plug it: Send an instant acknowledgement, then a real answer and a booking link within minutes. An AI front desk can do this 24/7.
Leak 2
No easy way to message you
The leak: If the only option is a phone call during working hours, many people never make it.
Plug it: Put a click-to-chat WhatsApp button on every page, your Google profile and your Instagram bio.

Leak 3
Booking takes too many steps
The leak: Every extra form field or page loses people who were ready to book.
Plug it: Let patients pick a slot in one screen or inside the chat. Ask only for name, number and reason.
Leak 4
Unanswered Instagram DMs and comments
The leak: Prospects ask price or availability in DMs and never hear back, or hear back days later.
Plug it: Route DMs into the same inbox and reply system as WhatsApp, with saved answers for the top ten questions.
Leak 5
No reminders, so no-shows
The leak: Appointments booked days ahead get forgotten, leaving empty slots that can't be recovered.
Plug it: Automate a confirmation, a 24-hour reminder and a same-day reminder, with a one-tap reschedule.
Leak 6
Enquiries with no follow-up
The leak: Someone asks about a treatment, doesn't book, and nobody ever contacts them again.
Plug it: Follow up automatically after 1 hour, 1 day and 3 days, and stop as soon as they book.
Leak 7
Thin reviews and a neglected profile
The leak: New patients compare clinics on Google before they contact anyone. Few, old or unanswered reviews cost trust.
Plug it: Ask every happy patient for a review right after the visit, reply to all reviews, and keep hours and photos current.

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